1. Introduction
At CS Gaming Hub, we strive to ensure your satisfaction with all of our services and products. This Refund Policy outlines our procedures for handling refunds for our premium content, services, and digital goods.
Please read this policy carefully to understand your rights and our responsibilities regarding refunds.
2. Refund Policy for Digital Products
2.1 Premium Content and Guides
For any premium digital content, including trading guides, market analysis reports, and exclusive tutorials:
- We offer a 14-day money-back guarantee if you are not satisfied with the product.
- Refund requests must be submitted within 14 days of the original purchase date.
- Refunds will be issued using the original payment method.
2.2 Membership Subscriptions
For subscription-based services and memberships:
- If you cancel within the first 7 days of a new subscription, you are eligible for a full refund.
- For cancellations after the first 7 days, we will prorate the refund based on the unused portion of your subscription period.
- No refunds will be provided for any used portion of the subscription period.
2.3 Consultations and Custom Services
For personalized trading consultations and custom services:
- Refunds are available if the service is canceled at least 48 hours before the scheduled delivery time.
- If you cancel within 48 hours of the scheduled service, a 50% cancellation fee may apply.
- Once a consultation or custom service has been delivered, no refund will be provided unless there is a demonstrable failure to deliver the service as described.
3. Conditions for Refund Eligibility
To be eligible for a refund, you must meet the following conditions:
- The refund request must be made within the specified timeframe for the specific product or service.
- You must provide a valid reason for requesting the refund.
- For digital products, you must not have downloaded, accessed, or used a significant portion of the content.
- For subscriptions, you must not have extensively used the premium features during the subscription period.
- Your account must be in good standing with no violations of our Terms & Conditions.
4. Non-Refundable Items
The following items and services are generally non-refundable:
- Purchases made using promotional codes or special discounts exceeding 50% off the regular price.
- Transaction fees and processing charges.
- Donations to CS Gaming Hub or affiliated charitable causes.
- Any product or service clearly marked as "non-refundable" at the time of purchase.
- Digital content that has been fully downloaded, accessed, or consumed.
5. Refund Process
5.1 How to Request a Refund
To request a refund, please follow these steps:
- Log in to your account on our website.
- Navigate to the "Order History" or "Purchases" section.
- Locate the order you wish to receive a refund for.
- Click on the "Request Refund" button.
- Complete the refund request form, providing all required information.
- Submit your request.
Alternatively, you can contact our customer support team directly at support@csgaminghub.com with your order details and refund request.
5.2 Required Information
When requesting a refund, please provide the following information:
- Your full name and email address associated with the purchase
- Order number or transaction ID
- Date of purchase
- Product or service purchased
- Reason for requesting a refund
- Any relevant supporting documentation
6. Refund Processing Time
Once your refund request is approved, we will process it according to the following timeline:
- Credit/Debit Card Payments: 5-10 business days for the refund to appear on your statement
- PayPal Payments: 3-5 business days
- Bank Transfers: 7-14 business days
- Store Credit: Immediate upon approval
Please note that while we process refunds promptly on our end, the actual time for the funds to appear in your account depends on your financial institution's policies.
7. Exceptions and Special Circumstances
We understand that exceptional situations may arise. In certain circumstances, we may consider refund requests outside our standard policy at our discretion. These may include:
- Technical issues that severely impacted your ability to access or use our products or services
- Significant errors or omissions in the content that materially affect its value
- Accidental duplicate purchases
- Medical emergencies or other personal hardships (documentation may be required)
Each case will be reviewed individually by our customer service team.
8. Changes to this Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.
The refund policy that applies to your purchase is the version that was in place at the time of your purchase.
9. Contact Information
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:
- By email: support@csgaminghub.com
- By phone: +44 024 295 3600
- By mail: 77 Alexa Plain, North Scarlett, LS25 2AY, United Kingdom
